Technical Account Specialist

1 week ago


Bengaluru, Karnataka, India NetApp Full time

Job Title: Technical Account Specialist

The Technical Account Specialist at NetApp plays a critical role in delivering exceptional service to internal and cross-functional teams, as well as end customers. This position combines strong relationship and technical competencies to maximize the value of NetApp solutions and minimize disruption to customer operations.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions.
  • Collaborate with internal teams to ensure seamless delivery of services and support.
  • Provide technical expertise and guidance to customers to optimize their NetApp solutions.
  • Identify and address technical risks and supportability parameters to ensure customer satisfaction.
  • Participate in cross-functional teams and subject matter expert teams to drive business growth and customer success.

Requirements:

  • 3-6 years of experience in a technical support or customer success role.
  • Strong technical knowledge in storage and/or virtualization technology.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Education:

  • Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field.

Job Segment: Technical Support, Computer Science, Virtualization, Electrical Engineering, Technology, Sales, Engineering



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