Technical Account Specialist
1 week ago
Job Title: Technical Account Specialist
The Technical Account Specialist at NetApp plays a critical role in delivering exceptional service to internal and cross-functional teams, as well as end customers. This position combines strong relationship and technical competencies to maximize the value of NetApp solutions and minimize disruption to customer operations.
Key Responsibilities:
- Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions.
- Collaborate with internal teams to ensure seamless delivery of services and support.
- Provide technical expertise and guidance to customers to optimize their NetApp solutions.
- Identify and address technical risks and supportability parameters to ensure customer satisfaction.
- Participate in cross-functional teams and subject matter expert teams to drive business growth and customer success.
Requirements:
- 3-6 years of experience in a technical support or customer success role.
- Strong technical knowledge in storage and/or virtualization technology.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Education:
- Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field.
Job Segment: Technical Support, Computer Science, Virtualization, Electrical Engineering, Technology, Sales, Engineering
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