Technical Account Specialist

2 weeks ago


Bengaluru, Karnataka, India NetApp Full time

Job Summary

The Technical Account Specialist provides exceptional support to internal and external stakeholders, ensuring seamless NetApp solution utilization and minimizing disruptions. Collaborating closely with cross-functional teams, this role combines technical expertise with strong relationship-building skills to drive maximum solution value.

Key Responsibilities

  1. Generate and analyze customer data, providing strategic planning and storage support best practices.
  2. Understand customer environments and apply NetApp knowledge to enhance support experiences.
  3. Maintain customer install base information and partner with lead specialists for operational service reviews.
  4. Identify and mitigate risks, ensuring NetApp solution stability through a combination of expertise, analytics, and customer-tailored recommendations.
  5. Manage special projects to meet customer and cross-functional team needs.

Requirements

6-9 years of relevant experience and a Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field are preferred. Prior experience in a Support role is desired.

Job Segment: Account Manager, Strategic Planning, Electrical Engineering, Manager, Sales, Strategy, Engineering, Management



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