Technical Account Specialist
2 weeks ago
Job Summary
The Technical Account Specialist provides exceptional support to internal and external stakeholders, ensuring seamless NetApp solution utilization and minimizing disruptions. Collaborating closely with cross-functional teams, this role combines technical expertise with strong relationship-building skills to drive maximum solution value.
Key Responsibilities
- Generate and analyze customer data, providing strategic planning and storage support best practices.
- Understand customer environments and apply NetApp knowledge to enhance support experiences.
- Maintain customer install base information and partner with lead specialists for operational service reviews.
- Identify and mitigate risks, ensuring NetApp solution stability through a combination of expertise, analytics, and customer-tailored recommendations.
- Manage special projects to meet customer and cross-functional team needs.
Requirements
6-9 years of relevant experience and a Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field are preferred. Prior experience in a Support role is desired.
Job Segment: Account Manager, Strategic Planning, Electrical Engineering, Manager, Sales, Strategy, Engineering, Management
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