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Technical Account Manager
1 month ago
Cashfree Payments is a leading provider of payment and API banking solutions. We empower businesses in India to collect payments and make payouts via various methods with a seamless integration.
Our offerings include a payment gateway, split payment solution for marketplaces, bank account verification API, and Auto Collect - a virtual account solution to match inbound payments to customers.
Job OpportunityWe are seeking a Technical Account Manager to join our team. As a key member of our organization, you will be responsible for driving technology innovations and best practices on different fronts.
- Support large enterprise merchants with tailored technical solutions and support.
- Manage the complete merchant lifecycle, from integration to go live and beyond.
- Hands-on troubleshooting and debugging to resolve merchant's day-to-day technical challenges.
- Be the subject matter expert of the Cashfree product stack and drive all best practices with merchants.
- Periodic review of account performance, identify improvement opportunities, and drive actionables.
To be successful in this role, you will need:
- Bachelor's degree in Computer Science or a related discipline.
- 5+ years of experience as a technical consultant/account manager, software engineer, or support engineer in a customer-facing role.
- Experience in working with B2B, SaaS products.
- Good technical understanding of APIs and experience in working with API-based applications.
- Basic programming and debugging skills.
- Excellent written and oral communication and presentation skills.
- Ability to influence and persuade internal and external stakeholders.
As a Technical Account Manager at Cashfree Payments, you will have the opportunity to work with a young, dynamic, and highly energetic team in scaling our payment systems. You will be responsible for driving technology innovations and best practices on different fronts, including quality, performance, design, and operations.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
