Customer Experience Champion

2 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,80,000 - ₹ 2,40,000

Are you passionate about delivering exceptional customer experiences? As a Support Associate Intern, you will play a pivotal role in ensuring our customers receive top-notch support.

Our team is dedicated to creating a supportive and collaborative environment that fosters growth and development. In this role, you will have the opportunity to work closely with our customer relations team, gaining hands-on experience in customer service, client engagement, and relationship management.

Key Responsibilities:

  1. Manage customer inquiries via email, phone, or chat, providing timely and effective solutions.
  2. Work collaboratively with the team to analyze customer feedback and identify opportunities for improvement.
  3. Maintain accurate customer records and ensure data is up-to-date in CRM systems.
  4. Assist in preparing customer communication templates and reports.
  5. Support administrative tasks related to customer support operations.

Required Skills:

  1. Excellent written and verbal communication skills.
  2. Proactive attitude with a focus on problem-solving and customer satisfaction.
  3. Proficiency in Microsoft Office Suite; familiarity with CRM tools is an asset.
  4. Adaptability, positive attitude, and eagerness to learn.

Benefits:

  • Opportunities for growth and development within a dynamic team.
  • Collaborative and supportive work environment.
  • Chance to make a real impact on customer satisfaction.

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