Customer Experience Champion

2 days ago

Bengaluru, Karnataka, India beBeeGuest Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description:

The primary objective of this position is to provide a seamless and personalized experience for our guests through the Guest Services platform. You will be responsible for engaging with guests, addressing their inquiries and concerns, and delivering exceptional service while adhering to company standards.

You will work closely with various teams across Target to effectively resolve guest issues in a timely manner and identify trends to communicate to leadership. Your role will require you to be adaptable, proactive, and able to navigate multiple channels (e-mails, phone calls, chat, letters) in a fast-paced environment.

Required Skills and Qualifications:
  • Bachelors Degree from an Accredited University
  • 1 to 3 years of previous customer service experience, preferably in Chat/ E-mail environment
  • Ability to interact with guests, team members, and internal business partners with a professional, friendly, and empathetic style
  • Excellent verbal and written communication skills, including listening and negotiating
  • Experience dealing with escalated guest complaints
  • Ability to use various information sources to answer questions, identify problems, and appropriately resolve guest issues
Benefits:

This role offers the opportunity to work in a dynamic and collaborative environment, where your contributions can have a direct impact on enhancing the guest experience. As a valued member of our team, you will receive training and development opportunities to help you grow professionally and achieve your career goals.

Others:

As a Lead Specialist in Guest Services, you will be empowered to make decisions and take ownership of your work. You will work independently in a multi-channel environment, prioritizing tasks accordingly, and adapting quickly to changing business needs. The ideal candidate should demonstrate excellent problem-solving skills, strong analytical thinking, and the ability to work well under pressure.

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