
Digital Experience Champion
3 days ago
About us
We're a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
Our goal is to keep our customers for life by delivering exceptional service experiences. To achieve this, we prioritize customer success as our most important function.
As a result, our customer success function has been led by our founders, with a track record of 200+ 5-star reviews and net negative churn. We've scaled 10X in the past year and aim to double down on our existing customers.
This role involves owning customer retention and making them true advocates of our platform while listening to customer feedback to inform our product roadmap.
Key responsibilities include:
- Owning customer onboarding and providing a seamless onboarding experience.
- Tracking product adoption for our customers, ensuring they derive maximum value leading to upsells and expansion revenue.
- Becoming a trusted advisor for our customers, helping them get the most out of our platform.
We're looking for someone who cares about delivering a service experience that exceeds expectations. If you genuinely enjoy helping people and making them successful, have a genuine interest in conversations with people from different backgrounds, and share our values, this could be the perfect fit.
We strive to create a workplace culture that encourages collaboration, creativity, and growth. Our team members are passionate about what they do and are dedicated to helping our customers succeed.
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