Customer Experience Champion

2 days ago

Bengaluru, Karnataka, India beBeeTraining Full time ₹ 18,00,000 - ₹ 24,00,000
Customer Experience Champion

This role offers the opportunity to shape customer experience through effective training programs and build people capability on the shopfloor.

We are seeking a passionate and proactive Retail Training Associate to join our fast-moving team.

About the Role:
  • Design and deliver engaging training programs covering product knowledge, customer experience, ethnic wear styling, SOPs, and sales techniques.
  • Understand the brand's ethos and effectively communicate it to the frontline and store teams.
  • Conduct regular store visits to assess team performance, identify training needs, and offer on-ground coaching.
  • Create presentations, assessments, and visual learning aids tailored to store roles.
  • Drive training for new joiners, along with refresher programs for existing staff.
  • Collaborate with retail and HR teams to align training plans with business objectives.
  • Track training effectiveness through assessments, feedback, and KPIs like conversion rates and customer feedback.
Requirements:
  • 3–4 years of experience in retail training, preferably in fashion or ethnic wear brands.
  • Strong understanding of Indian wear fabrics, fits, and styling.
  • Excellent communication and presentation skills.
  • Ability to travel frequently to stores across cities.
  • Proficient in MS Power Point, Excel, and basic design tools (optional but a plus).
  • Self-driven, people-oriented, and organized.
What You'll Get:
  • A chance to grow with a leading Indian ethnic wear brand.
  • High visibility and impact role in shaping customer experience through team development.
  • A vibrant and collaborative work culture.
  • Opportunities to travel, train, and innovate in the learning space.

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