Lead Customer Experience Strategist

7 hours ago


Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Customer Experience Champion Job Description

This role is a critical part of Amazon's mission to be the earth's most customer-centric company. We aim to build and enable groundbreaking customer experiences, such as seamless returns and instant refunds.

However, these customer-centric policies are often exploited by bad actors, resulting in increased costs for our operations.

As a Senior Program Manager, you will be a key member of the HCTP Category Excellence Team, responsible for designing and delivering a strategy to reduce returns-related costs while preventing misuse/abuse of Amazon policies.



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