Lead Customer Experience Strategist

3 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 25,00,000

At the intersection of technology and healthcare, we are seeking a skilled professional to join our team as a Lead Customer Experience Analyst. This role offers a unique opportunity to leverage advanced Qualtrics surveys and analytics to drive business growth and customer satisfaction.

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The ideal candidate will possess exceptional client-facing skills, with experience in designing and implementing Qualtrics-based solutions that deliver actionable insights and measurable impact. A strong understanding of survey methodology, analytics, and business storytelling is essential for success in this role.

We offer a fast-paced and dynamic work environment, where collaboration and innovation thrive. As a member of our team, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the company's mission to enable healthcare organizations to be future-ready.

Key responsibilities include:

  • Designing and configuring advanced Qualtrics surveys using logic, embedded data, and workflow automation
  • Providing consultative guidance on research design, distribution strategy, and metrics
  • Implementing integrations with downstream platforms using APIs and Web Services
  • Troubleshooting technical issues and ensuring platform optimization and data integrity

Requirements:

  • 5-8 years of experience in CX (Qualtrics/Medallia Platforms), customer insights, or digital implementation roles
  • 3-6 years of extensive implementation experience with Qualtrics CoreXM, CX, or EX modules and reporting & insight generation
  • Proven experience in client-facing roles, in consulting or agency environments
  • Good knowledge of survey methodology, analytics, and business impact storytelling
  • Understanding of data integration concepts, APIs, and platforms like Salesforce, CDP, Hotjar, or Adobe

Bonus Requirements:

  • Qualtrics Platform Certification (CoreXM or CX) is strongly preferred
  • Working knowledge of HTML, JavaScript, or data flow structures is a plus
  • Experience using Tableau, Power BI, or analytics (GA & Adobe) platforms a bonus

We are an equal opportunity employer committed to diversity and inclusion. We celebrate individual differences and strive to create a workplace culture that values and respects all employees. Our goal is to attract and retain talented individuals who share our vision and values.

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