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Business Process Manager for Customer Service

2 months ago


Chennai, Tamil Nadu, India CapTalent HR Full time

We are seeking a seasoned Team Lead to oversee customer care operations in a BPO setting. Ideal candidate will have at least one year of experience in managing teams in voice-related operations. Key responsibilities include driving performance, client handling, and ensuring all KPIs and KRAs are met.

Requirements:

  • Minimum one year of experience as a Team Lead in a Customer Care BPO
  • Graduation mandatory
  • Good client handling and team management skills

Work Details:

Location: Chennai, Velachery

Work Schedule: 6 days a week, 1 day off on Sunday

Salary: Up to 5 LPA