Technical Support Specialist

4 days ago

Alleppey, Kerala, India beBeeSupport Full time US$ 50,000 - US$ 80,000

Job Summary

In this role, you will provide first- and second-level technical support to our global employees across various sites in the organization, supporting all levels of the company.

Key Responsibilities

  • Ensure timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues.
  • Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests.
  • Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages.
  • Manage deployment and rollout of software and hardware.
  • Maintain an accurate inventory of assets.
  • Create and maintain a knowledge base to support users.
  • Ensure network assets are secured by collaborating with the cybersecurity team.
  • Update problem management database with timely and meaningful information according to desktop service levels.
  • Gather and log relevant information about the issue and attempts to resolve it using tools provided and collective knowledge of teammates and supervisors.
  • Utilize the knowledge base to assist in troubleshooting efforts. Share experiences with other team members.
  • Assist in deploying desktop PCs and peripherals.
  • On-board new employees with comprehensive orientation to computer assets.
  • Respond to all communication daily.
  • Develop working knowledge of desktop applications and OS software supported by Desktop Services. Troubleshoot and assist in the use of supported software.
  • Perform various duties assigned by the client solutions manager.

Requirements

  • Degree in Computer Science or related field.
  • 2+ Years experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English. Additional languages are a plus.
  • Experience in working with international clients in USA and Europe.
  • Proficient knowledge of Microsoft office. Knowledge of SAP is an asset.
  • Experience with Desktop or Help Desk support is an asset.

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