Technical Support Professional

1 week ago

Alleppey, Kerala, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Technical Support Specialist

We are seeking a skilled technical support specialist to deliver high-level technical services, ensure products work well, and boost customer satisfaction.

The ideal candidate will have strong analytical skills, be capable of diagnosing code issues, and suggest effective alternatives.

Key Responsibilities:

  • Provide excellent customer service by leveraging in-depth knowledge of company products.
  • Collaborate with cross-functional teams to exceed customer service expectations, ensuring timely communication with customers regarding the status and resolution progress.
  • Troubleshoot installation and testing issues across various programming languages and build environments.
  • Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
  • Collect customer feedback on features, bugs and other areas of importance and deliver this information to our Product team.

Required Skills:

  • Minimum of 8 years of development experience in a customer-facing role with a software company.
  • Fluency in written and spoken English.
  • Flexibility working EU or US time zone.
  • Strong knowledge of Microsoft Windows operating systems (client and server).
  • Strong knowledge of development technologies: .NET and C#.
  • Strong knowledge of WPF and WinForms.
  • Strong knowledge of Integrations such as Azure DevOps.
  • Experienced with scripting languages and network protocols.
  • Knowledge with Test Automation, Mobile (Android) and Web Development testing methods.
  • BASIC understanding of C++/QT.
  • BASIC understanding of databases.
  • Proficient in using JIRA for issue tracking.

Soft Skills:

  • Hands-on experience with remote troubleshooting methods.
  • Strong written, verbal and presentation skills.
  • Strong problem-solving and analytical skills.
  • Capability to work independently and collaboratively within a team.
  • Ability to multitask across multiple products within different technology platforms.

Nice to Have:

  • Knowledge of WebDriver technologies (Eg. Selenium).
  • Knowledge of Linux operating systems (client and server).
  • BASIC understanding of Java.
  • BASIC understanding of JavaScript.
  • Eager to learn new technologies.

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