
Technical Support Director
8 hours ago
Job Overview:
We are seeking a visionary leader to build and scale a high-performing support team. As a senior manager, you will drive strategy, lead global teams, and ensure world-class customer experience through technical depth and operational excellence.
Key Responsibilities:
- Lead technical support and customer success teams with 10–15 years of experience in the field
- Develop and implement strategies to improve customer satisfaction and retention
- Collaborate with cross-functional teams to enhance support tools and processes
- Ensure seamless communication and collaboration with stakeholders across the globe
Requirements:
- Strong understanding of SaaS and enterprise technology
- Proven leadership skills with a customer-first mindset
- Experience with support tools such as Salesforce and Freshworks
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
Work Location: Alappuzha, India
Work Schedule: Flexible schedule with core working hours from 2:00 PM to 10:00 PM IST to align with global customer needs
As a results-driven leader, you will be responsible for delivering exceptional customer experiences.
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