Technical Support Specialist

7 days ago

Alleppey, Kerala, India beBeeExpert Full time ₹ 9,00,000 - ₹ 15,00,000

Job Title: Technical Support Expertise

Overview of the Role

The Service Desk Specialist plays a vital role in ensuring seamless operations by effectively managing and resolving incidents.

Key Responsibilities
  • Utilize the Service Now platform to efficiently resolve user issues, thus minimizing disruption to business operations.
  • Implement and maintain Windows-based systems to ensure optimal performance and security.
  • Oversee networking infrastructure to guarantee reliable connectivity and data flow.
  • Deliver remote desktop support, ensuring users have seamless access to necessary resources.
  • Collaborate with teams to enhance service delivery and optimize IT processes.
  • Identify areas for improvement by analyzing incident trends and implement proactive measures.
  • Maintain accurate documentation for IT processes and procedures.
  • Ensure compliance with industry standards and best practices in the cards and payments domain.
  • Provide training and guidance on IT systems and tools to users.
  • Monitor system performance and implement necessary upgrades and patches.
  • Support the hybrid work model by ensuring secure and efficient remote access solutions.

Required Qualifications

  • Possess strong expertise in incident management and service desk operations.
  • Demonstrate proficiency in Service Now platform for managing IT services.
  • Have solid experience with Windows systems and networking infrastructure.
  • Exhibit capability in remote desktop support and troubleshooting.
  • Understand the cards and payments domain and its IT requirements.
  • Display ability to work effectively in a hybrid work environment.
  • Bring excellent communication skills for user support and team collaboration.

Required Skills

  • Service Desk
  • Excellent Communication Skills

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