Customer Service Specialist
3 weeks ago
We are seeking a dedicated and customer-focused individual to join our team as a Call Center Representative.
About the Role
This is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing exceptional service to our customers.
Key Responsibilities:
- Customer Interaction:
- Handle incoming and outgoing calls to assist customers with inquiries, complaints, or support needs.
- Provide accurate information about products, services, and company policies. - Issue Resolution:
- Identify and resolve customer concerns promptly and efficiently.
- Escalate complex issues to the appropriate department or supervisor as needed. - Data Management:
- Accurately document customer interactions, complaints, and resolutions in the system.
- Maintain and update customer records. - Product Knowledge:
- Stay updated on company products, services, and promotions to provide informed assistance. - Performance Metrics:
- Meet or exceed key performance indicators (KPIs) such as call quality, response time, and resolution rate. - Team Collaboration:
- Work closely with team members and supervisors to enhance customer service delivery.
- Participate in training sessions to improve skills and knowledge.
Qualifications and Skills:
- Education: High school diploma or equivalent (Bachelor's degree is a plus).
- Experience: Prior experience in a customer service or call center role is preferred but not required.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using computers and call center software.
Estimated Salary:
The estimated salary range for this role is ₹150,000 - ₹200,000 per annum, based on the location and industry standards.
Benefits:
Aptino, Inc. offers a competitive compensation package, including medical insurance, retirement benefits, and opportunities for career growth and professional development.
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