Service Level Agreement Specialist

6 days ago


Pune, Maharashtra, India Growel Softech Pvt. Ltd. Full time

Job Overview: Service Level Agreement Specialist

Location: Pune, India

Salary Estimate: ₹1,200,000 - ₹1,800,000 per annum

We are seeking a highly skilled Service Level Agreement Specialist to join our team in Pune, India. The successful candidate will be responsible for ensuring that our services meet the required service levels, monitor the service, perform updates, and respond to customer queries and requests.

Responsibilities include:

• Monitoring the service to ensure it is available and usable by customers

• Performing updates of the service to maintain optimal performance

• Responding to customer inquiries about the service and its usage

• Coordinating with cross-functional teams to ensure seamless service delivery

Required Skills and Qualifications:

This role requires strong technical skills, excellent communication skills, and the ability to work effectively in a team environment.



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