IT Service Management Specialist

2 days ago


Pune, Maharashtra, India TQuanta Technologies Pvt. Ltd. Full time
About the Role

TQuanta Technologies Pvt. Ltd. is seeking a highly skilled IT Service Management Specialist to join our team.

The ideal candidate will have at least 7-12 years of experience in ITSM Consulting, High Level Design, and developing technical solutions using the ServiceNow platform.

A strong understanding of the ITIL Service management framework is required, with certification preferred.

The successful candidate will be responsible for designing, customizing, enhancing, and deploying new or additional capabilities and applications of the ITSM Solution.

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.

Responsibilities:
  • Design, customize, enhance, and deploy new or additional capabilities and applications of the ITSM Solution.
  • Integrate ITSM with both internal and external tools.
  • Plan and execute upgrades, patch installation, and other maintenance activities.
  • Perform capacity planning and performance monitoring to ensure the infrastructure meets operational needs.
  • Develop system integrations and process automation.
  • Assist in regular governance status reviews.
Requirements:

At least 7-12 years of experience in ITSM Consulting, High Level Design, and developing technical solutions using the ServiceNow platform.

Strong understanding of the ITIL Service management framework, with certification preferred.



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