Senior IT Service Management Specialist

19 hours ago


Pune, Maharashtra, India DMAIC Academy & Consultancy Full time
Job Overview:
In this dynamic role, you will have the opportunity to lead the design, implementation, and optimization of ServiceNow solutions for enterprise-level clients.

About DMAIC Academy & Consultancy:
We are a leading provider of consulting services, dedicated to helping businesses achieve operational excellence. Our team is passionate about delivering innovative solutions that drive real results.

Responsibilities:
As a Senior IT Service Management Specialist, you will be responsible for overseeing end-to-end technical design and implementation of ServiceNow solutions, ensuring alignment with business processes. You will collaborate with cross-functional teams to gather requirements, analyze business needs, and translate them into ServiceNow configurations and solutions. Additionally, you will mentor junior team members, providing guidance on ServiceNow configurations, workflows, and best practices.

Key Requirements:
* 7+ years of experience in ServiceNow administration, development, and architecture
* Extensive experience in ServiceNow ITSM (Incident, Problem, Change Management, etc.), Discovery, and CMDB management
* Proven track record of ServiceNow integration with third-party applications (REST, SOAP, etc.)
* Strong hands-on experience in ServiceNow Discovery configuration, including setting up probes, sensors, and data collections
* Experience designing and implementing end-to-end ServiceNow solutions for enterprise-level customers
* Proficiency in ServiceNow scripting (Business Rules, Client Scripts, UI Actions, etc.)
* Experience in ServiceNow Performance Analytics and reporting

Preferred Skills:
* Experience in Cloud Management, Security Incident Response, or Governance, Risk, and Compliance (GRC) in ServiceNow
* Familiarity with ServiceNow Performance Analytics and Reporting
* Experience with Agile methodologies and project management tools (Jira, Confluence)

Why Choose Us?
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as a comprehensive benefits package, flexible work arrangements, and opportunities for continuous learning and growth.

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