Technical Service Specialist
8 hours ago
Technical Service Specialist
About the Role:We are seeking a skilled Technical Service Specialist to join our team at Convergint Asia Pacific. In this role, you will be responsible for providing exceptional customer service and ensuring client satisfaction.
The ideal candidate will have experience working with security systems and a strong ability to troubleshoot and provide solutions.
Key Responsibilities:Main Objectives:
- Ensure client satisfaction by managing relations with existing clients and delivering prompt and efficient responses to all service requests.
- Work closely with the CS Rep. to coordinate all customer service issues and manage relations with all existing clients within assigned regions.
- Perform routine preventive maintenances and handle daily trouble-shooting, following up on all open technical issues until problems are resolved.
Major Responsibilities:
- Total client satisfaction.
- Working with CS Rep., coordinating all customer service issues and managing relations with all existing clients within assigned region.
- Ensure quality of Convergint Technologies following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
- Provide routine preventive maintenances.
- Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
- Take over all service issues from Project team after External Hand Over done.
- Prepare customer training materials and deliver professional customer training.
- Diagrams update after HO.
- Complete customer log file and follow up open issues. Submit weekly log file report.
- Manage service sub-contractors and ensure them following up ICD standards and policies.
- Promote CS selling and generate revenue from all existing clients.
- Help desk.
-
Technical Services Specialist
2 weeks ago
Pune, Maharashtra, India Fujitsu Full timeWe are seeking an experienced Technical Services Specialist to join our team at Fujitsu. This is a fantastic opportunity for someone who is passionate about software packaging and technical services.Job Summary:The successful candidate will be responsible for acceptance and classification of requests for packaging according to a standard classification...
-
Cynergy Services
2 weeks ago
Pune, Maharashtra, India Cynergy Services Full timeJob OverviewCynergy Services is seeking an experienced technical professional to fill the role of a Technical Application Specialist. This position will be responsible for providing first-line and second-line technical support for internal .NET applications, troubleshooting technical problems, analyzing system logs, and diagnosing root causes of application...
-
Expert Technical Service Specialist
4 weeks ago
Pune, Maharashtra, India Fiserv Full timeFiserv is a global leader in payments and financial technology, serving clients in more than 100 countries. We're proud of our reputation as one of Fortune magazine's 'World's Most Admired Companies' 9 out of the last 10 years.We're currently seeking an Expert Technical Service Specialist to join our team. As a key member of our implementation team, you'll...
-
Technical Support Specialist
1 week ago
Pune, Maharashtra, India Aricent Full timeJob DescriptionWe are seeking an experienced Technical Support Specialist to join our Aricent team. As a key member of our IT department, you will provide exceptional technical support to our users, ensuring they receive the highest level of service and experience.About the RoleAs a Technical Support Specialist, your primary responsibility will be to provide...
-
Service Desk Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India Fujitsu Full timeAbout the RoleWe are seeking a highly skilled Service Desk Technical Support Specialist to join our team at Fujitsu. This is an exciting opportunity for a technical expert to provide exceptional support to our clients.Job SummaryThe successful candidate will be responsible for analyzing and resolving technical problems for School Districts in Ontario,...
-
Technical Support Specialist
1 week ago
Pune, Maharashtra, India UST Full timeAbout UST: A leading company in the field of research and development, UST is seeking a highly skilled Technical Support Specialist to join our team.The salary for this position is approximately $85,000 - $110,000 per year, depending on experience.Job DescriptionWe are looking for a Technical Support Specialist with 5+ years of experience in R&D...
-
Technical Support Specialist
2 weeks ago
Pune, Maharashtra, India Accops Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Accops. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.About the RoleThe Technical Support Specialist will be responsible for troubleshooting and resolving...
-
Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India Vimerse Infotech Inc Full timeJob OverviewVimerse Infotech Inc is seeking a skilled Technical Support Specialist to join our team. In this role, you will provide high-quality customer service and technical support to our US and Global clients.This is a 24x7 rotational shift position requiring strong problem-solving skills, attention to detail, and excellent communication skills.
-
Pune, Maharashtra, India Siemens Energy Full timeAbout the RoleWe are seeking a highly skilled Technical Service Specialist to join our Global Services team in Pune, India.As a key member of our compression business team, you will provide technical support to customers and internal stakeholders, ensuring seamless operations and delivering exceptional service.Your primary responsibility will be to handle...
-
Technical Documentation Specialist
3 weeks ago
Pune, Maharashtra, India Red Hat India Private Limited Full timeAbout the Opportunity\helpers of the Red Hat Customer Content Services team are looking for a skilled Technical Documentation Specialist to join our Red Hat Enterprise Linux (RHEL) Product Documentation team in India.">\/\
-
Technical Support Specialist
2 weeks ago
Pune, Maharashtra, India Convergint Asia Pacific Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Convergint Asia Pacific. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and support to our clients.Responsibilities:Ensure client satisfaction through prompt and efficient resolution of technical issues.Manage...
-
Technical Implementation Specialist
3 weeks ago
Pune, Maharashtra, India Fiserv Full timeWe are seeking a Technical Implementation Specialist to join our team at Fiserv, a global leader in payments and financial technology. The successful candidate will be responsible for performing remote and/or on-site software implementations, providing follow-up product support to clients via various channels, and assisting with the creation and maintenance...
-
Technical IT Support Specialist
1 week ago
Pune, Maharashtra, India ITC Infotech Full timeAbout the RoleWe are seeking a highly skilled Technical IT Support Specialist to join our team at ITC Infotech. In this role, you will provide expert technical support and troubleshooting services for our clients.Job SummaryThis is an exciting opportunity for an experienced IT professional to work with our cutting-edge technology solutions. As a Technical IT...
-
Technical Support Specialist
7 days ago
Pune, Maharashtra, India Convergint Asia Pacific Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Convergint Asia Pacific. This role is ideal for individuals who have excellent problem-solving skills, a strong customer-centric approach, and experience in technical support.Job DescriptionProvide top-notch technical support to our clients, ensuring their...
-
Technical Systems Support Specialist
7 days ago
Pune, Maharashtra, India POWER IT SERVICES Full timeJob OverviewPURPOSE: POWER IT SERVICES is seeking a skilled Technical Systems Support Specialist to provide expert-level technical support for our PureFlex infrastructure.
-
Pune, Maharashtra, India MICHELIN Full timeAt MICHELIN, we are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for managing incidents and service requests in a timely and efficient manner.About the RoleThis is an exciting opportunity to work with a leading global tire manufacturer and contribute to the success of our operations. As a Technical...
-
Pune, Maharashtra, India Vodafone Full timeAbout VOIS, a strategic arm of Vodafone Group Plc.We create value and enhance quality and efficiency across 28 countries, operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation.We deliver...
-
Worldline Software Test Automation Specialist
2 weeks ago
Pune, Maharashtra, India Worldline Global Service Full timeJob DescriptionWe are seeking a skilled Software Test Automation Specialist to join our team at Worldline Global Service. As a key member of our organization, you will play a vital role in shaping the evolution of payments technology.About Us:At Worldline, we are the innovators at the heart of the payments technology industry, driving innovation and shaping...
-
Global Technical Support Specialist
1 week ago
Pune, Maharashtra, India Johnson Controls Full timeAbout the RoleWe are seeking a highly skilled Global Technical Support Specialist to join our team at Johnson Controls.As a Global Technical Support Specialist, you will play a critical role in providing technical support to customers worldwide. Your expertise in troubleshooting Building Management Systems (BMS) and Energy Management Systems (EMS) will be...
-
Technical Solutions Specialist
6 days ago
Pune, Maharashtra, India Emerson Full timeEmerson is a leading global technology and engineering company that provides innovative solutions for the world's most complex challenges. We are committed to delivering exceptional value to our customers through our people, products, and services.About the RoleWe are seeking an experienced Technical Solutions Specialist to join our team in this exciting...