Technical Service Specialist

8 hours ago


Pune, Maharashtra, India Convergint Asia Pacific Full time
Job Title:

Technical Service Specialist

About the Role:

We are seeking a skilled Technical Service Specialist to join our team at Convergint Asia Pacific. In this role, you will be responsible for providing exceptional customer service and ensuring client satisfaction.

The ideal candidate will have experience working with security systems and a strong ability to troubleshoot and provide solutions.

Key Responsibilities:

Main Objectives:

  • Ensure client satisfaction by managing relations with existing clients and delivering prompt and efficient responses to all service requests.
  • Work closely with the CS Rep. to coordinate all customer service issues and manage relations with all existing clients within assigned regions.
  • Perform routine preventive maintenances and handle daily trouble-shooting, following up on all open technical issues until problems are resolved.

Major Responsibilities:

  • Total client satisfaction.
  • Working with CS Rep., coordinating all customer service issues and managing relations with all existing clients within assigned region.
  • Ensure quality of Convergint Technologies following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
  • Provide routine preventive maintenances.
  • Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
  • Take over all service issues from Project team after External Hand Over done.
  • Prepare customer training materials and deliver professional customer training.
  • Diagrams update after HO.
  • Complete customer log file and follow up open issues. Submit weekly log file report.
  • Manage service sub-contractors and ensure them following up ICD standards and policies.
  • Promote CS selling and generate revenue from all existing clients.
  • Help desk.


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