
Senior HR Operations Professional
20 hours ago
Job Role: Strategic HR Operations Specialist
About the Position:
We are seeking a seasoned professional with extensive experience in human resource operations, process optimization, and employee services. This key role involves overseeing HR service delivery processes while ensuring efficiency, compliance, and employee satisfaction.
Key Responsibilities:
- Coordinated end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
- Maintained compliance with labor laws, data privacy regulations, and organizational HR policies.
- Managed and optimized HR service platforms Workday, SuccessFactors, Oracle HCM, ServiceNow HRSD.
- Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
- Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
- Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
- Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
- Handled escalations and complex HR service cases with professionalism and resolution focus.
- Supported global/regional HR service delivery models, shared service centers, or COE frameworks.
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