
Night Shift Travel Operations Coordinator
5 days ago
We are seeking a skilled and detail-oriented professional to fill the role of Night Shift Ticketing Executive. As a Night Shift Ticketing Executive, you will be responsible for managing ticketing operations during evening and night hours. You will have proven experience in airline ticketing and travel services, strong knowledge of GDS systems, and excellent verbal and written communication skills.
The ideal candidate should possess proficiency in GDS systems (Amadeus, Galileo, or Sabre). Certification is an advantage. Additionally, you should have strong knowledge of fare rules, airline ticketing policies, and international routing.
Responsibilities:
- Manage ticketing operations during evening and night hours.
- Book, cancel, reschedule, and manage domestic and international tickets.
- Handle amendments, refunds, and re-issuances as per client requirements.
- Monitor and resolve ticketing-related issues promptly.
- Provide customer service via calls, emails, and chats during the night shift.
- Assist clients with queries related to fares, routing, and policies.
- Work on GDS platforms for reservations and ticket issuance.
- Ensure accurate data entry and booking processes.
- Liaise with airlines, suppliers, and internal teams to ensure smooth ticketing operations.
- Update clients on travel schedules, changes, and airline policies.
Required Skills & Qualifications:
- Minimum 1–2 years of proven experience in airline ticketing or travel services.
- Proficiency in GDS systems (Amadeus, Galileo, or Sabre).
- Strong knowledge of fare rules, airline ticketing policies, and international routing.
- Excellent verbal and written communication skills in English.
- Ability to work independently and manage responsibilities in a night shift setup.
Benefits:
- Competitive salary package.
- Flexible work-from-home arrangement on holidays and week-offs.
- Opportunity to grow with a dynamic team in the luxury travel industry.
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