Senior Technical Support Specialist

4 weeks ago


GurgaonGurugramNoida, India K & R Enterprises Full time

Key Responsibilities:

As a Senior Application Support Engineer at K & R Enterprises, you will be responsible for providing top-notch technical support to our clients. This includes resolving complex issues, troubleshooting problems, and ensuring that all technical queries are addressed in a timely and efficient manner.

Technical Requirements:

- Proven experience as a Technical/Application Support Engineer or similar role.

- Proficient in Microsoft web technologies, SQL server, and familiar with API clients such as Postman.

- Hands-on experience with MongoDB and cloud-based Service Desk tools like JIRA Service Desk.

- Knowledge of Windows and Linux Operating Systems, as well as cloud service providers like AWS/Azure or GCP.

Skills and Qualifications:

- Excellent verbal and written communication skills.

- Strong interpersonal and customer care skills.

- Ability to work with different cultures and nationalities.

- Quick learner and ability to adapt to new technologies, tools, and processes.

Education:

- Bachelor's degree in Information Technology, Computer Science, or relevant field.

- ITIL foundation certification is an added advantage.

What We Offer:

- Competitive salary and benefits package.

- Opportunity to work with a dynamic team and contribute to the growth of the company.

- Continuous learning and development opportunities.

How to Apply:

Interested candidates may reach out to us directly for a quick call to discuss the opportunity further.



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