Senior Technical Support Specialist
6 days ago
Key Responsibilities:
As a Senior Application Support Engineer at K & R Enterprises, you will be responsible for providing top-notch technical support to our clients. This includes resolving complex issues, troubleshooting problems, and ensuring that all technical queries are addressed in a timely and efficient manner.
Technical Requirements:
- Proven experience as a Technical/Application Support Engineer or similar role.
- Proficient in Microsoft web technologies, SQL server, and familiar with API clients such as Postman.
- Hands-on experience with MongoDB and cloud-based Service Desk tools like JIRA Service Desk.
- Knowledge of Windows and Linux Operating Systems, as well as cloud service providers like AWS/Azure or GCP.
Skills and Qualifications:
- Excellent verbal and written communication skills.
- Strong interpersonal and customer care skills.
- Ability to work with different cultures and nationalities.
- Quick learner and ability to adapt to new technologies, tools, and processes.
Education:
- Bachelor's degree in Information Technology, Computer Science, or relevant field.
- ITIL foundation certification is an added advantage.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic team and contribute to the growth of the company.
- Continuous learning and development opportunities.
How to Apply:
Interested candidates may reach out to us directly for a quick call to discuss the opportunity further.
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