Technical Support Specialist
3 days ago
Job Role: Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our Hudson RPO team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our internal and external stakeholders. Your primary responsibility will be to troubleshoot and resolve technical issues related to our applications and systems.
Main Responsibilities:
- Provide first-level support for technical requests and incidents
- Collaborate with cross-functional teams to identify and resolve technical issues
- Develop and maintain knowledge base articles to improve user experience
- Ensure high-quality service delivery to meet customer expectations
Requirements:
- Experience in IT operations and technical support
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment
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