Senior IT Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Senior IT Specialist to join our team at Hudson RPO. As a Senior IT Specialist, you will be responsible for providing first and second level desktop and application support, ensuring a high quality, professional service is delivered to our clients.
Key Responsibilities:
• Act as a Senior Specialist - IT for the provision of IT Service across multiple offices
• Liaise with 3rd party partners/suppliers
• Guide junior members of staff
• Act as a single point of contact for all incoming calls, emails, chat and self-service portal from customers regarding IT issues and queries
Requirements:
• Ability to provide Senior level of Service Team knowledge in a Support environment
• Good communication, teamwork and interpersonal skills
• Ability to cope with pressures of peak workloads, short deadlines
• Customer service orientation to consistently improve and evolve the services provided
• Capability to work independently and manage priorities
About You:
• Experience in a technical support role
• Confident with a range of workplace technology to support needs of growing office
• Experience of supporting Windows 10, MacOS and Office 365
• Experience with management tools including Autopilot, JAMF and InTune to manage global workplace
Working with us:
• This role is office based and the successful candidate will be expected to work entirely from one of our offices
• Due to the global nature of the team, a degree of flexible working will be required to accommodate different time zones.
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