Senior Technical Support Specialist

1 month ago


GurgaonGurugramNoida, India K & R Enterprises Full time
Job Title: Senior Application Support Engineer

Job Summary:

We are seeking a highly skilled and experienced Senior Application Support Engineer to join our team at K & R Enterprises. The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex issues, and escalating incidents to Level 3 as necessary.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot complex technical issues and escalate incidents to Level 3 as necessary
  • Collaborate with cross-functional teams to resolve technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Proven work experience of more than 3 years as a Technical/Application Support Engineer or similar role
  • Proficient in Microsoft web technologies, SQL server
  • Hands-on experience with API client such as Postman
  • Hands-on experience with Mongo DB to retrieve information
  • Hands-on experience with any cloud-based Service Desk such as JIRA Service Desk
  • Knowledge in Windows and Linux Operating System
  • Hands-on experience over any of the cloud service providers such as AWS/Azure or GCP
  • Flexible with working in 24/7 rotational shifts
  • Excellent English verbal and written communication skills
  • Good interpersonal and customer care skills
  • Quick learner and ability to adapt new technologies, tools, and processes
  • Ability to work with different cultures and nationalities
  • Ability to provide step-by-step technical help, both written and verbal
  • Bachelor degree in Information Technology, Computer Science or relevant field
  • Certification in ITIL foundation will be an added advantage

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

Interested candidates may reach out directly to discuss the opportunity further.



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