Senior Technical Support Specialist
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Senior Application Support Engineer to join our team at K & R Enterprises. The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex issues, and escalating incidents to Level 3 as necessary.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Troubleshoot complex technical issues and escalate incidents to Level 3 as necessary
- Collaborate with cross-functional teams to resolve technical issues
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Proven work experience of more than 3 years as a Technical/Application Support Engineer or similar role
- Proficient in Microsoft web technologies, SQL server
- Hands-on experience with API client such as Postman
- Hands-on experience with Mongo DB to retrieve information
- Hands-on experience with any cloud-based Service Desk such as JIRA Service Desk
- Knowledge in Windows and Linux Operating System
- Hands-on experience over any of the cloud service providers such as AWS/Azure or GCP
- Flexible with working in 24/7 rotational shifts
- Excellent English verbal and written communication skills
- Good interpersonal and customer care skills
- Quick learner and ability to adapt new technologies, tools, and processes
- Ability to work with different cultures and nationalities
- Ability to provide step-by-step technical help, both written and verbal
- Bachelor degree in Information Technology, Computer Science or relevant field
- Certification in ITIL foundation will be an added advantage
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
Interested candidates may reach out directly to discuss the opportunity further.
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