
Employee Support Professional
1 week ago
Job Title: Employee Support Professional
We are seeking a highly skilled and service-oriented professional to fill the role of an Employee Service Manager.
- Act as the first point of contact for employees regarding payroll, HR policies, benefits, and internal queries.
- Log, track, and ensure timely resolution of employee concerns.
- Coordinate with HR, Payroll, and Finance teams to resolve issues.
- Provide clear communication and guidance on company policies and procedures.
- Maintain employee records with accuracy and confidentiality.
- Support the development of FAQs, knowledge base, and employee self-service tools.
Requirements:
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 1+ year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).
- Basic knowledge of labor law and payroll practices preferred.
- Strong communication skills (Spanish required, English is a plus).
- Good organizational and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information.
- Proficiency with MS Office and HRIS/Payroll tools is an advantage.
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