
Salesforce Operations Leader
2 weeks ago
Job Overview:
We are seeking a seasoned professional to lead our Salesforce Operations team, driving strategic direction and optimizing business processes.
Key Responsibilities:
• Lead the Salesforce Operations team, driving strategic direction, administration, configuration, and maintenance of Salesforce instances to enhance user satisfaction.
• Oversee the management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.
• Develop and implement operational processes, guidelines, and best practices to streamline support operations and improve user experience.
• Collaborate with cross-functional teams to align Salesforce functionalities with organizational objectives.
• Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.
• Lead the training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.
• Continuously analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.
• Ensure compliance with data governance policies, security standards, and regulatory requirements.
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