
Administrative Operations Specialist
2 days ago
About workflow optimization, we're a global leader in enterprise solutions.
We help companies transform business practices into smarter workflows and operational efficiencies. Our focus areas include legal management, matter management, spend management, contract lifecycle management, and compliance.
Job Summary
We're seeking a dedicated Business Systems Administrator to own and optimize technical platforms. This role is key to Customer Success, driving technical execution and aligning systems to business goals and user needs.
Key Responsibilities
- Owning platform administration to ensure secure access, accurate data, and optimized workflows.
- Translating business needs into system roadmaps that drive adoption and process efficiency.
- Automating and integrating systems to reduce manual work and improve accuracy.
- Enabling teams to use tools effectively and improving customer outcomes.
- Monitoring and maintaining system health for reliability, performance, and compliance.
Required Skills and Qualifications
- 5–8 years of experience in SaaS systems administration or customer success operations.
- Expertise in Salesforce Service Cloud and/or Planhat (or ability to quickly master these systems).
- Proven track record of engaging stakeholders and delivering scalable solutions.
- Experience building and executing roadmaps.
- Strong automation, workflow, and data management skills.
- Excellent problem-solving abilities and independent work style.
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