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Technical Support Specialist

1 month ago

Hyderabad, Telangana, India GiGa-Ops Global Solutions Full time

Role Overview:

As a Desktop Support Engineer at GiGa-Ops Global Solutions, you will be the primary point of contact for end-users seeking technical assistance. Your role will involve resolving hardware, software, and network issues to ensure the smooth operation of IT services.

Key Responsibilities:

  • Technical Support: Provide first-level support for desktop and laptop issues, including hardware failures, software malfunctions, and connectivity problems.
  • Incident Management: Respond to service requests and incidents logged by users, ensuring timely resolution or escalation to higher-level support.
  • Hardware Setup: Assist in the installation, configuration, and maintenance of desktop computers, peripherals, and software.
  • User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues.
  • Documentation: Maintain accurate records of support activities, including ticketing systems, knowledge base updates, and hardware inventory.
  • Collaboration: Work closely with other IT team members to ensure a cohesive approach to problem-solving and user satisfaction.

Requirements: To be successful in this role, you should have a strong understanding of hardware, software, and network systems, as well as excellent communication and problem-solving skills.