Customer Experience Associate

1 week ago

Hyderabad, Telangana, India beBeeCustomerExperience Full time ₹ 30,00,000 - ₹ 45,00,000

Customer Experience Associate Job Description

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This role is designed for individuals who can deliver exceptional customer service through voice interactions, ensuring customer satisfaction goals are met. The ideal candidate will have a minimum of 1 year experience in international BPO and domestic voice processes, with excellent communication, interpersonal, and problem-solving skills.

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Main Responsibilities:

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  • Interact with customers to provide timely and effective solutions to their queries and concerns.
  • Collaborate with internal stakeholders to achieve business objectives and improve customer engagement.
  • Communicate complex information in a clear and concise manner, ensuring customer understanding and satisfaction.
  • Maintain accurate records of customer interactions and resolve issues efficiently.
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Key Skills and Qualifications:

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  • A minimum of 1 year experience in international BPO and domestic voice processes.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work in a fast-paced environment and adapt to changing situations.
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About the Role:

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This position offers an opportunity to work in a dynamic team environment, delivering high-quality customer service and contributing to business growth. If you possess strong communication skills, a positive attitude, and a passion for providing excellent customer experiences, we encourage you to apply.

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Requirements:

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  • Candidates must have a strong ability to multitask, manage time effectively, and prioritize tasks to meet deadlines.
  • Ability to learn and adapt to new technologies, systems, and processes.
  • A strong commitment to maintaining confidentiality and handling sensitive customer information.
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What We Offer:

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We provide a comprehensive training program to ensure our employees excel in their roles and develop their skills. Our company values employee well-being and offers a range of benefits, including flexible working arrangements and opportunities for career advancement.

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