Elevated Customer Experience Manager

Installation and Commissioning ExpertThe installation and commissioning expert is responsible for the successful implementation of elevator and escalator projects. This involves planning and executing tasks in accordance with safety protocols, quality standards, and company best practices.Main Responsibilities:Develop and implement comprehensive installation...

**Job Overview**This role involves ensuring the safety and efficiency of elevators and escalators through a combination of technical expertise, problem-solving skills, and attention to detail.Key ResponsibilitiesBe fully conversant with and comply with relevant health and safety policies.Follow established safety procedures as per Otis standards based on...

Job DescriptionThe Customer Experience (CX) Project Manager plays a pivotal role in driving initiatives that elevate customer satisfaction, loyalty, and overall experience.Reporting directly to the Director of Customer Experience Programs, this role oversees planning, execution, and refinement of cross-functional projects that align with the organization's...

Job DescriptionWe are seeking a highly skilled and experienced Elevated Maintenance Expert to join our team. In this role, you will be responsible for ensuring the safe and efficient operation of elevators, escalators, and moving walks.Key ResponsibilitiesTaking responsibility for assigned service routes and organizing time to complete visits and tasks...

Job Description:As a meticulous Quality Manager, you will elevate customer-facing excellence across our Sales, Marketing and Support departments. You'll design and enforce quality frameworks, leveraging deep CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training and rigorous call quality audits.Key...

Job Title: Customer Experience ManagerThis role involves leading a team of customer service professionals to deliver exceptional support.Key Responsibilities:Lead and manage a team to handle customer inquiries, complaints, and escalations.Develop strategies to improve customer satisfaction and loyalty.Monitor team performance using metrics such as response...

Manage a Team of Customer Experience Associates for a fast-growing NYC-based custom apparel start-up (Remote)Fresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the training and support to build the business at their schools.The customer service team communicates directly with clients to connect them with sales...

Job OverviewWe are seeking a proactive Customer Retention Specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages.Responsibilities:Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.Process orders promptly after the customer reaches out and sends...

Job Opportunity: Quality Excellence SpecialistThis role involves overseeing and elevating customer-facing excellence across Sales, Marketing, and Support departments.The Quality Manager will design and enforce quality frameworks, leverage CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training, and...

Job DescriptionKey Responsibilities:Customer satisfaction: monitor and report the performance of different parts of the organizations and service providers towards the users and stakeholders' community. Continuous Improvement: Identify opportunities for improving the efficiency and effectiveness of the scientific computing environment, implementing best...