Elevating Excellence as a Quality Manager

3 days ago

Hyderabad, Telangana, India beBeeQuality Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description:

As a meticulous Quality Manager, you will elevate customer-facing excellence across our Sales, Marketing and Support departments. You'll design and enforce quality frameworks, leveraging deep CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training and rigorous call quality audits.

Key Responsibilities:
  • Design, implement and maintain a call quality monitoring framework for Sales, Marketing and Support.
  • Conduct regular call audits, score performance against SLAs and deliver actionable feedback to team leads.
  • Develop and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create, facilitate and iterate training programs covering CRM usage, process adherence, communication skills and quality standards.
  • Partner with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Collaborate with department heads to identify process gaps, lead root-cause analyses and implement corrective actions.
Qualifications & Experience:

Candidates should possess the following criteria:

  • Education: Bachelor's degree in Business, Healthcare or related field; MBA preferred.
  • Overall Experience: 10 – 15 years in quality management roles supporting multiple customer-facing teams.
  • CRM Expertise: 3+ years hands-on experience with Zoho CRM or similar platforms.
  • Team Scale: Exposure to quality oversight for 100+ team members.
  • SOP & Training: Proven track record in drafting SOPs and delivering large-scale training.
  • Analytical Skills: Strong competency in data analysis, Excel and dashboard tools.
  • Industry Background: Experience in EdTech or Healthcare domains is a strong plus.
What We Offer:
  • A mission-driven culture committed to transforming healthcare education.
  • Cross-functional exposure and a seat at the strategic table.
  • Competitive salary, benefits and opportunities for growth.
  • Continuous learning and leadership development opportunities.

This role offers a unique opportunity to raise the bar in healthcare education.

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