Quality Excellence Specialist

2 days ago

Hyderabad, Telangana, India beBeeQuality Full time ₹ 17,52,000 - ₹ 23,40,000
Job Title: Quality Manager – Sales, Marketing & Support

Our company is seeking a meticulous Quality Assurance Professional to own and elevate customer-facing excellence across our Sales, Marketing, and Support departments.

The ideal candidate will design and enforce quality frameworks, leverage deep CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.

  • Develop and implement a call quality monitoring framework for Sales, Marketing, and Support teams.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • Design and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create and facilitate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Collaborate with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Healthcare, or related field; MBA preferred.
  • 10 – 15 years of experience in quality management roles supporting multiple customer-facing teams.
  • 3+ years of hands-on experience with Zoho CRM or similar platforms.
  • Exposure to quality oversight for 100+ team members.
  • Proven track record in drafting SOPs and delivering large-scale training.
  • Strong competency in data analysis, Excel, and dashboard tools.
  • Experience in EdTech or Healthcare domains is a strong plus.

What We Offer:

  • A mission-driven culture committed to transforming healthcare education.
  • Cross-functional exposure and a seat at the strategic table.
  • Competitive salary and benefits.
  • Continuous learning and leadership development opportunities.

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