
Customer Interaction Excellence Specialist
3 days ago
We're seeking a Call Quality Specialist to join our organization. This role is pivotal in ensuring the effectiveness and quality of customer interactions.
Job OverviewThis position involves evaluating recorded sales calls against defined quality standards, identifying strengths and gaps in sales conversations, and providing actionable insights to improve sales effectiveness, customer satisfaction, and team performance.
Responsibilities- Evaluate recorded sales calls to assess their alignment with defined quality standards.
- Identify areas for improvement in sales conversations, focusing on customer experience, compliance, and effectiveness.
- Prepare detailed feedback reports and share insights with the Training & Development team.
- Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
- Monitor the impact of feedback implementation and update evaluation criteria as needed.
- 1-3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
- Strong listening, analytical, and reporting skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent communication and interpersonal skills.
- Hunger to learn, adapt, and contribute to continuous improvement.
This role offers an excellent opportunity for professional growth and development in a dynamic organization.
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Customer Service Excellence Specialist
4 hours ago
Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000Job Title:Customer Service Excellence SpecialistJob Overview:We seek a highly skilled professional to provide exceptional customer service, delivering positive experiences and resolving issues efficiently.Main Responsibilities:Respond promptly and professionally to customer inquiries and resolve issues in a timely manner.Provide accurate product information...
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Customer Support Specialist
2 days ago
Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 60,00,000Customer Support SpecialistWe are seeking an experienced customer support specialist to provide exceptional service to our clients. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.Responsibilities:Respond to customer inquiries via email, chat, and phone.Provide prompt and effective...
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Customer Experience Specialist
4 weeks ago
Hyderabad, Telangana, India Custrex Digitell Full timeCompany Description Restoring nature's balance, as we nurture new roots, fight against the loss of forests and lead a greener tomorrow, MY TREE is at the forefront of environmental conservation. We strive to create a sustainable future by actively engaging in reforestation projects and promoting ecological awareness. Our mission is to make a tangible impact...
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Experience Designer
5 days ago
Hyderabad, Telangana, India beBeeCustomerExperience Full time ₹ 30,00,000 - ₹ 40,00,000Transforming Complexity into a Seamless ExperienceWe believe every customer interaction holds valuable insights. Our mission is to transform these interactions into actionable intelligence where leading brands are shown how to enhance their customer experience and build stronger propositions for the future.We're on a quest to simplify the complexities of our...
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Interactive Prototyper
1 day ago
Hyderabad, Telangana, India beBeeFramerDeveloper Full time ₹ 10,00,000 - ₹ 15,00,000Job DescriptionWe are seeking a skilled Framer Developer to join our team. In this role, you will be responsible for designing and developing interactive prototypes using Framer. Your day-to-day tasks will include collaborating with the design team to create high-fidelity prototypes, conducting user research to inform design decisions, and refining...
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Customer Care Specialist
3 days ago
Hyderabad, Telangana, India beBeeCustomerCare Full time ₹ 2,50,000 - ₹ 5,00,000Job Title: Customer Care SpecialistWe are seeking a customer-focused professional to join our team as a Customer Care Specialist.The ideal candidate will handle customer care calls, resolve queries, process orders from e-commerce platforms, and ensure excellent post-sales support. The role requires strong communication skills, attention to detail, and prior...
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Customer Care
3 weeks ago
Hyderabad, Telangana, India UWorld, LLC Full timeUWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our...
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Customer Account Specialist
3 days ago
Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000This is a six-month contract role with a leading technology company.We are seeking a proactive customer retention and account specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.The ideal candidate will be responsible for contacting customers whose trials have expired, facilitating purchases,...
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Leading Technical Customer Interactions
8 hours ago
Hyderabad, Telangana, India beBeeEngagement Full time ₹ 20,00,000 - ₹ 25,00,000Senior Technical Engagement Leader">">The role of Senior Technical Engagement Leader is a key position within our organization, responsible for building and maintaining relationships with customers and stakeholders. This senior-level role requires a unique blend of technical expertise, strategic thinking, customer engagement, and delivery excellence.">">Key...
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15h Left Customer Experience Specialist
4 weeks ago
Hyderabad, Telangana, India Custrex Digitell Full timeCompany DescriptionRestoring nature's balance, as we nurture new roots, fight against the loss of forests and lead a greener tomorrow, MY TREE is at the forefront of environmental conservation. We strive to create a sustainable future by actively engaging in reforestation projects and promoting ecological awareness. Our mission is to make a tangible impact...