Customer Interaction Excellence Specialist

3 days ago


Hyderabad, Telangana, India beBeeCallQuality Full time ₹ 8,00,000 - ₹ 12,00,000

We're seeking a Call Quality Specialist to join our organization. This role is pivotal in ensuring the effectiveness and quality of customer interactions.

Job Overview

This position involves evaluating recorded sales calls against defined quality standards, identifying strengths and gaps in sales conversations, and providing actionable insights to improve sales effectiveness, customer satisfaction, and team performance.

Responsibilities
  • Evaluate recorded sales calls to assess their alignment with defined quality standards.
  • Identify areas for improvement in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Prepare detailed feedback reports and share insights with the Training & Development team.
  • Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitor the impact of feedback implementation and update evaluation criteria as needed.
Requirements
  • 1-3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

This role offers an excellent opportunity for professional growth and development in a dynamic organization.



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