Customer Service Excellence Specialist

14 hours ago


Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title:

Customer Service Excellence Specialist

Job Overview:

We seek a highly skilled professional to provide exceptional customer service, delivering positive experiences and resolving issues efficiently.

Main Responsibilities:
  1. Respond promptly and professionally to customer inquiries and resolve issues in a timely manner.
  2. Provide accurate product information and make recommendations to customers based on their needs.
  3. Upsell and cross-sell products and services to increase revenue and exceed sales targets.
Required Skills and Qualifications:
  • Graduate or undergraduate degree from a recognized institution.
  • Minimum 1 year of experience in customer-facing roles, preferably in B2C/B2B environments.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a dynamic environment.
  • Familiarity with CRM software and other customer service tools, enabling efficient issue resolution and data analysis.

The ideal candidate will possess a strong passion for delivering exceptional customer service, with a willingness to learn and adapt in a fast-paced environment.



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