Customer Experience Leader

22 hours ago

Hyderabad, Telangana, India beBeeProjectManager Full time ₹ 10,00,000 - ₹ 19,00,000
Job Description

The Customer Experience (CX) Project Manager plays a pivotal role in driving initiatives that elevate customer satisfaction, loyalty, and overall experience.

Reporting directly to the Director of Customer Experience Programs, this role oversees planning, execution, and refinement of cross-functional projects that align with the organization's customer-centric strategy.

The Project Manager serves as a liaison between the Director of Customer Experience Programs and various working groups, facilitating effective communication and collaboration.

The ideal candidate is a self-motivated, analytical thinker with strong project management skills, a passion for customer advocacy, and the ability to collaborate across departments to deliver seamless and impactful customer experiences.

This role requires a balance of analytical thinking, creative problem-solving, and excellent communication skills to ensure projects are delivered on time, within scope, and with measurable outcomes.

Required Skills & Qualifications
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in project management software (e.g., MS Project, Planner, Clickup).
  • Ability to manage multiple projects simultaneously with competing priorities.
  • Problem-solving and decision-making skills.
  • Highly organized with attention to detail.
  • Ability to work under pressure and meet tight deadlines.
Benefits

We believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers, and communities. We foster an open, curious environment where everyone can be their best selves and make an impact.

Other Info

At CDK, we are committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, or any other category protected by law.

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