Customer Experience Specialist

2 days ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 2,00,00,000
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About us

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We are a WhatsApp-based Marketing & Engagement platform that empowers businesses to grow their revenues via WhatsApp.

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  • 400+ Crore WhatsApp messages are exchanged yearly between businesses and users via our platform.
  • Top brands like Vivo, PhysicsWallah & more trust our services.
  • Businesses drive 25–80% of revenues using our platform.
  • Our platform is backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors.
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The Opportunity

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  • Work with a dynamic team passionate about customer success.
  • Gain experience in building and optimizing support systems and processes.
  • Collaborate closely with founders and leaders sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.
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Responsibilities

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  • Manage customer inquiries across phone, email, live chat, and social media.
  • Provide accurate product/service information handle complaints process orders and manage returns.
  • Resolve product-related issues promptly to ensure high customer satisfaction.
  • Maintain detailed accurate records of all interactions in CRM/support tools.
  • Develop deep expertise in our platform to deliver effective solutions.
  • Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Collect and analyze customer feedback working with product and tech teams to improve user experience.
  • Contribute to the creation and refinement of support processes tools and workflows.
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Qualifications

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  • 2-6 years of experience in customer support or a related role B2B SaaS experience preferred.
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms e.g. Zendesk Freshdesk LiveChat and CRM tools.
  • Empathetic solution-oriented and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.
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Why Join Us?

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  • Be part of a supportive innovative environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling startup.
  • Directly contribute to the success of brands generating a large share of revenues via our platform.
  • Grow your career in a company where customer satisfaction is the top priority.
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