Full Time Customer Experience Specialist

2 days ago

Hyderabad, Telangana, India beBeeCustomerExperience Full time ₹ 4,00,000 - ₹ 8,00,000

Role Summary:

We are seeking an experienced Customer Experience Specialist to join our team in Hyderabad.

The ideal candidate will be responsible for delivering exceptional customer service, ensuring a positive customer journey from initial contact to resolution of issues. This role requires strong communication and problem-solving skills, with the ability to work well under pressure and meet deadlines.

  • Foster strong relationships with customers through regular follow-up and proactive issue resolution.
  • Analyze customer feedback to identify areas for improvement and implement changes to enhance overall customer satisfaction.
  • Work collaboratively with cross-functional teams to resolve complex customer issues and ensure seamless delivery of products and services.

Key Responsibilities:

  • Customer Service: Provide prompt and courteous support to customers via phone, email, and chat channels.
  • Issue Resolution: Investigate and resolve customer complaints in a timely and professional manner.
  • Feedback Collection: Gather and analyze customer feedback to identify trends and areas for improvement.

Requirements:

  • Excellent customer service skills, problem-solving abilities, and interpersonal skills.
  • Strong communication skills, both verbal and written.
  • Experience in handling customer inquiries and resolving issues effectively.
  • Ability to collect, analyze, and act on customer feedback.
  • Proficiency in Microsoft Excel and ability to grasp logistics and order management.
  • Attention to detail and ability to work well in a team.

Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

About the Role:

This is a full-time on-site role based in Hyderabad. The successful candidate will have strong fluency in English and Hindi, and will be required to work well in a fast-paced team environment.

The Sales & Customer Experience Specialist will play a key role in driving customer satisfaction and loyalty, and will have the opportunity to develop their skills and career in a rapidly growing organization.

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