Customer Experience Specialist

6 hours ago

Hyderabad, Telangana, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 15,00,000
Job Title: Customer Experience Specialist

Overview: We are seeking a skilled and motivated individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Demonstrate effective communication skills, both written and verbal.
  • Maintain high levels of quality, productivity, and attendance.
  • Analyze problems and provide solutions through logical reasoning.
  • Provide excellent customer service and support.

Qualifications:
  • Bachelor's degree in any discipline.
  • Freshers are eligible.
  • Proficiency in spoken and written English, Hindi, and with a neutral English accent.
  • Previous experience in a customer service role (chat, email, voice) is preferred.
  • Effective probing skills and analytical understanding skills.
  • Strong analytical skills with a customer-centric approach.
  • Able to work on a flexible schedule, including weekend shifts.

Why Choose Us?
We are an equal opportunity employer and consider applicants for all positions without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, military veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

What We Offer:
  • A dynamic work environment that values diversity and inclusion.
  • A culture that emphasizes respect, integrity, customer focus, and innovation.
  • The opportunity to work with a global organization and collaborate with colleagues from diverse backgrounds.

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