Customer Experience Specialist
2 days ago
We are seeking a Customer Experience Professional to join our organization.
Key Responsibilities:- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
- Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
- Collaborate with cross-functional teams to ensure customers have a smooth experience.
- Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools.
- Problem-Solve: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.
- Graduation in any field.
- 1-3 years of experience in customer service, preferably in the E-commerce sector.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using customer service software and other relevant tools.
- Commitment to delivering exceptional customer service with a positive attitude.
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