Customer Experience Expert

1 week ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 50,00,000

As a specialist in customer relations, you will play a vital role in transforming customers into loyal advocates. This requires a unique blend of empathy, proactivity, and product knowledge.

Key Responsibilities:
  • Establish meaningful connections with customers through phone and chat interactions.
  • Provide informed responses to queries about products, pricing, and availability, showcasing a deep understanding of our offerings.
  • Collaborate seamlessly with internal departments to meet customer needs and exceed expectations.
  • Capture customer information and feedback accurately in various data platforms.
Required Skills and Qualifications:
  • A minimum of 1+ years of relevant work experience in customer-facing roles.
  • Excellent verbal and written communication skills, with a strong emphasis on phone etiquette.
  • The ability to multitask, prioritize tasks effectively, and manage competing demands.
Benefits:

You will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.

Why Choose This Role?

This role offers a challenging and rewarding career path for individuals who are passionate about delivering exceptional customer experiences.

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