CX Domain Expert – Customer Experience

2 days ago

Hyderabad, Telangana, India Voxai Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Company Description

Voxai Solutions provides best-in-class solutions and services to transform, manage, and innovate your customer experience (CX) journey. With market-leading cloud contact center capabilities, outstanding expertise, and a diverse partner ecosystem, Voxai helps businesses achieve their operational goals. Voxai is a specialized solution integrator for Genesys products, including Genesys Cloud CX and Genesys Multicloud CX.

Role Description

This is a full-time, on-site role located in Hyderabad for a CX Domain Expert – Customer Experience & AI Solutions. The role involves designing and implementing customer experience strategies, leveraging AI solutions to enhance CX, and collaborating with clients and internal teams to deliver exceptional service. The CX Domain Expert will also be responsible for analyzing customer feedback, identifying areas for improvement, and ensuring the effective use of Genesys products to meet client needs.

Qualifications

  • Experience in designing and implementing CX strategies
  • Proficiency with AI solutions and their application in CX
  • Knowledge of Genesys products, specifically Genesys Cloud CX and Genesys Multicloud CX
  • Strong analytical skills for customer feedback analysis and improvement identification
  • Excellent collaboration skills to work with clients and internal teams
  • Strong written and verbal communication skills
  • Ability to work on-site in Hyderabad
  • Bachelor's degree in a relevant field or equivalent experience

  • Dialogflow CX Developer

    2 weeks ago

    Hyderabad, Telangana, India DHI Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title : Dialogflow CX DeveloperSummaryWe are seeking a talented and passionate Dialogflow CX Developer to join our innovative Engen Chat team. This role will be responsible for designing, developing, testing, and deploying solutions using Google's Dialogflow CX platform.The ideal candidate will possess strong development skills and a desire to build...

  • Dialogflow CX Developer

    2 weeks ago

    Hyderabad, Telangana, India DHI Solutions Full time

    Job Title : Dialogflow CX DeveloperSummary :We are seeking a talented and passionate Dialogflow CX Developer to join our innovative Engen Chat team. This role will be responsible for designing, developing, testing, and deploying solutions using Google's Dialogflow CX platform. The ideal candidate will possess strong development skills and a desire to build...

  • Global Oracle CX Consultant

    2 weeks ago

    Hyderabad, Telangana, India beBeeFunctional Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Senior Functional ConsultantAbout the Role:As a techno-functional expert, you will consult on Oracle CX (CRM) with specialization in Oracle B2C Service Cloud.You should have strong hands-on experience in Oracle Field Service, Oracle B2B Service Cloud, and Oracle Sales Cloud.A minimum of 4-6 years of experience in Oracle cloud solution...

  • CX Visionary

    2 weeks ago

    Hyderabad, Telangana, India beBeeExperimenter Full time ₹ 16,32,000 - ₹ 21,68,000

    As a lead in customer experience, you will play a pivotal role in shaping the customer journey across web and mobile platforms.This position is at the intersection of product, technology, and delivery – ensuring seamless, secure, and high-performing experiences through digital channels. Your primary responsibility will be to translate business and product...

  • Customer Experience Expert

    7 days ago

    Hyderabad, Telangana, India beBeeExperience Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Experience ExpertWe are seeking a skilled professional to fill the role of Customer Experience Expert. This key position will be responsible for delivering exceptional customer service, handling real-time queries, and managing escalations.About the Role:Provide timely and effective support to customers through various communication channelsIdentify...

  • Senior Techno Functional Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeOracle Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Senior Techno Functional SpecialistAbout the Role:We are seeking a seasoned Techno-Functional Expert with deep expertise in Oracle CX (CRM), particularly in Oracle B2C Service Cloud. This role demands hands-on experience, strategic thinking, and the ability to deliver end-to-end solutions in a dynamic enterprise environment.Key Responsibilities:-...

  • Subject Matter Expert – Utilities Domain

    2 weeks ago

    Hyderabad, Telangana, India CloudAngles Full time US$ 1,50,000 - US$ 2,00,000 per year

    Job Title: Subject Matter Expert – Utilities DomainLocation: Hyderabad, IndiaWork Mode: Work from Office (4 days/week)Experience: 15+ YearsIndustry: Utilities (Electricity, Water, Gas, Renewable Energy)Employment Type: Full-timeNote: Experience working with utility clients in Europe, US, or UK is mandatoryRole Overview:We're seeking a seasoned Subject...

  • Pbm Domain Expert

    2 weeks ago

    Hyderabad, Telangana, India beBeePbm Full time ₹ 20,00,000 - ₹ 25,00,000

    Job OpportunityWe are seeking an experienced Senior PBM Professional to join our organization as a domain expert.Serve as primary PBM domain SME supporting Technology & operations teams.Design and deliver training programs to onboard and upskill teams on the U.S. pharmacy and PBM ecosystem, terminology, workflows, regulations, and compliance.Collaborate with...

  • Manager - CX - Delivery

    2 weeks ago

    Hyderabad, Telangana, India Argano Software Full time

    Job DescriptionJob Summary:- Lead the architecture and delivery of complex Oracle CPQ solutions for enterprise-level implementations.- Design scalable, high-performance CPQ systems integrated with Salesforce, ERP platforms, and Oracle CX Cloud.- Drive innovation, system optimization, and reusable component development to enhance quote-to-cash cycles.- Serve...

  • Customer Experience Leader

    1 week ago

    Hyderabad, Telangana, India beBeeProjectManager Full time ₹ 10,00,000 - ₹ 19,00,000

    Job DescriptionThe Customer Experience (CX) Project Manager plays a pivotal role in driving initiatives that elevate customer satisfaction, loyalty, and overall experience.Reporting directly to the Director of Customer Experience Programs, this role oversees planning, execution, and refinement of cross-functional projects that align with the organization's...