Senior Customer Experience Manager

1 day ago

Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 1,20,00,000 - ₹ 1,60,00,000
Customer Service Operations Specialist

This role is responsible for ensuring a premium customer service experience across all channels in Emerging Markets.

Key Responsibilities:

  • Manage BPO/vendor operations, drive targets, align processes, and act as first escalation point.
  • Monitor KPIs: NPS, AHT, case backlogs, service levels, and quality standards.
  • Lead business reviews with vendors (monthly/quarterly/annual).
  • Optimize processes and implement rollouts/new functionalities across regions.
  • Manage and support efficiency initiatives and hold vendors accountable.
  • Support people management by guiding vendor team structures & workload efficiency.

Requirements:

  • Bachelor's degree in Business, Communication, or related field (or equivalent experience).
  • 3+ years of experience in Contact Vendor Management within Retail, Digital, or eCom.
  • Expert knowledge in Consumer Service operations.
  • Strong project management & reporting experience.

Skills & Qualifications:

  • Results-driven with strong problem-solving & risk management abilities.
  • Excellent stakeholder & vendor management skills.
  • Ability to adapt quickly in a dynamic environment.
  • Strong communication skills in English (verbal & written).

Benefits:

  • Drive continuous improvement initiatives.
  • Improve operational efficiency.
  • Enhance customer satisfaction.

What We're Looking For:

  • Someone who can deliver results in a fast-paced environment.
  • Someone who is passionate about customer service.
  • Someone who can build strong relationships with stakeholders.

  • Senior Customer Experience Manager

    1 week ago

    Hyderabad, Telangana, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Senior Customer Experience Manager Job Description This is a challenging role for an experienced professional who wants to lead a team and make a difference in customer satisfaction. The ideal candidate will be able to motivate and develop their team members, handle complex customer issues, and identify areas for process improvement.Key...

  • Senior Customer Experience Manager

    1 week ago

    Hyderabad, Telangana, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Role Description:We are seeking a seasoned leader to join our organization as a Customer Service Team Lead. The successful candidate will be responsible for leading a team of customer support representatives, ensuring exceptional customer service through monitoring and feedback, developing processes for efficiency and effectiveness, analyzing...

  • Senior Customer Experience Manager

    5 hours ago

    Hyderabad, Telangana, India beBeeProject Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    About IGT Solutions was removed to better convey the role's focus on customer experience.IGT Solutions provided integrated BPM, Technology and Digital Services & Solutions for clients across industries.The Data & Digital team collaborated closely with customer business & technology teams to take solutions faster to market while sustaining quality, focusing...

  • Customer Experience Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    As a key member of our support team, you will be responsible for providing timely and effective responses to customer inquiries via phone, email, or chat. You will work closely with senior support staff or management to escalate complex issues as needed.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering...

  • Product Manager

    2 weeks ago

    Hyderabad, Telangana, India Chase- Candidate Experience page Full time US$ 1,50,000 - US$ 2,00,000 per year

    Join our team as a strategic Product VP, where you'll promote solutions in Product Management and shape the AI for Documents product roadmap. This dynamic role involves managing product backlogs, aligning development efforts, and prioritizing production support issues. You'll collaborate across multiple products and business lines to execute transformational...

  • Customer Experience Manager

    3 days ago

    Hyderabad, Telangana, India beBeeCustomerExperience Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Customer Experience ManagerThis role involves leading a team of customer service professionals to deliver exceptional support.Key Responsibilities:Lead and manage a team to handle customer inquiries, complaints, and escalations.Develop strategies to improve customer satisfaction and loyalty.Monitor team performance using metrics such as response...

  • Customer Experience Manager

    2 days ago

    Hyderabad, Telangana, India Fresh Prints Full time US$ 15,000 - US$ 24,000

    Manage a Team of Customer Experience Associates for a fast-growing NYC-based custom apparel start-up (Remote)Fresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the training and support to build the business at their schools.The customer service team communicates directly with clients to connect them with sales...

  • Senior Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India beBeeCustomer Full time US$ 1,00,000 - US$ 1,50,000

    Job Title: Senior Customer Success ManagerOverview:Our company is seeking a highly skilled and experienced Senior Customer Success Manager to lead our Support Account Management Team. As a key member of our customer-facing organization, you will be responsible for developing and implementing strategies to drive customer success, improve customer...

  • Excellence in Customer Experience Manager

    1 week ago

    Hyderabad, Telangana, India beBeeMarketing Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Campaign Excellence Manager">We are seeking a highly skilled and experienced Campaign Excellence Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional campaign results through effective management and execution.">Requirements:">Doctorate Degree OR Masters degree with 4 - 6 years of...

  • Customer Experience Manager

    1 week ago

    Hyderabad, Telangana, India beBeeRetention Full time ₹ 60,00,000 - ₹ 85,00,000

    Job OverviewWe are seeking a proactive Customer Retention Specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages.Responsibilities:Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.Process orders promptly after the customer reaches out and sends...