Customer Experience Manager

21 hours ago

Hyderabad, Telangana, India Novartis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job DescriptionKey Responsibilities:
  • Customer satisfaction: monitor and report the performance of different parts of the organizations and service providers towards the users and stakeholders' community.
  • Continuous Improvement: Identify opportunities for improving the efficiency and effectiveness of the scientific computing environment, implementing best practices and innovative solutions to increase customers' satisfaction
  • Service Management: Oversee the delivery of IT services related to scientific computing, ensuring they meet the needs of the Global Drug Development department.
  • Vendor Management: Manage relationships with external service providers, ensuring they deliver high-quality services in line with contractual agreements.
  • Performance Monitoring: Monitor and evaluate the performance of internal and external services, implementing improvements as necessary to maintain optimal service levels.
  • Collaboration: Work closely with internal stakeholders, including scientists and IT professionals, to understand their needs and ensure the scientific computing environment supports their work effectively.
  • Digital Product Model: Work within a digital product model, collaborating with the product team and various project teams to ensure alignment and successful delivery of services.
  • Service Transition: Manage service transition processes to ensure smooth implementation of new or changed services, minimizing disruption and ensuring continuity. Incident Management: Lead the resolution of service-related incidents, minimizing downtime and ensuring timely communication with affected stakeholders.
  • Compliance: Ensure all services comply with relevant regulatory requirements and company policies. Onboarding, offboarding, training: support the users in getting on and off the TSC products and platforms and collaborate with the Product Owners and change, communications and training teams to ensure knowledge content which they own is available and accessible
Minimum requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in service management, preferably within a scientific or pharmaceutical environment.
  • Strong understanding of scientific computing and its application in drug development.
  • Excellent vendor management skills, with experience managing external service providers.
  • Strong problem-solving skills and the ability to lead incident resolution efforts.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
  • Knowledge of regulatory requirements related to IT services in the pharmaceutical industry is a plus.
Commitment to Diversity and Inclusion:

Novartis

  • Customer Experience Manager

    4 days ago

    Hyderabad, Telangana, India beBeeRetention Full time ₹ 60,00,000 - ₹ 85,00,000

    Job OverviewWe are seeking a proactive Customer Retention Specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages.Responsibilities:Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.Process orders promptly after the customer reaches out and sends...

  • Customer Experience Manager

    7 days ago

    Hyderabad, Telangana, India beBeeOperations Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OpportunityWe are committed to making quality healthcare accessible to everyone. Our platform connects patients with healthcare providers 24/7, ensuring seamless medical services from appointment booking to home health services.Purpose:The role of the Operations Associate involves supporting the sales team in managing customer relationships, overseeing...

  • Customer Experience Manager

    3 days ago

    Hyderabad, Telangana, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000

    Job OpportunitySky Service Product: We are seeking a skilled Team Leader to manage a team of 15-18 officers handling inbound calls for Privileged Customers.The ideal candidate will be responsible for:

  • Senior Customer Experience Manager

    5 days ago

    Hyderabad, Telangana, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Senior Customer Experience Manager Job Description This is a challenging role for an experienced professional who wants to lead a team and make a difference in customer satisfaction. The ideal candidate will be able to motivate and develop their team members, handle complex customer issues, and identify areas for process improvement.Key...

  • Director of Customer Experience Management

    4 days ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 21,00,000

    Job Title: Director of Customer Experience ManagementRole Summary:This is an exciting opportunity to join a leading organization and lead a high-performing team in delivering exceptional customer experiences.The successful candidate will be responsible for managing day-to-day operations, providing a caring and friendly environment to valued guests, and...

  • Manager, Customer Experience

    21 hours ago

    Hyderabad, Telangana, India CONDUENT Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Senior Customer Experience Manager

    4 days ago

    Hyderabad, Telangana, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Role Description:We are seeking a seasoned leader to join our organization as a Customer Service Team Lead. The successful candidate will be responsible for leading a team of customer support representatives, ensuring exceptional customer service through monitoring and feedback, developing processes for efficiency and effectiveness, analyzing...

  • Product and Customer Experience Manager

    4 days ago

    Hyderabad, Telangana, India beBeeMerchandiser Full time ₹ 7,50,000 - ₹ 15,00,000

    Job DescriptionAs a Fashion Product Manager, you will play a pivotal role in overseeing the product lifecycle across online and offline channels.This includes maintaining brand alignment, enhancing customer experience, and driving sales growth through strategic vendor relations and product merchandising.Key responsibilities include:Building and maintaining...

  • Excellence in Customer Experience Manager

    4 days ago

    Hyderabad, Telangana, India beBeeMarketing Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Campaign Excellence Manager">We are seeking a highly skilled and experienced Campaign Excellence Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional campaign results through effective management and execution.">Requirements:">Doctorate Degree OR Masters degree with 4 - 6 years of...

  • ServiceNow Customer Experience Manager

    5 days ago

    Hyderabad, Telangana, India beBeeDevelopment Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job DescriptionWe are seeking a skilled ServiceNow CSM Developer to join our team and drive business outcomes for a Fortune 500 client.About the RoleDevelop and implement ServiceNow solutions for complex customer service management scenarios.Analyze and resolve technical issues using strong problem-solving skills.Collaborate with cross-functional teams to...