Customer Support Associate

20 hours ago

Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 80,00,000

Customer Support Associate

About Our Company

We are an organization focused on delivering exceptional customer experiences in the health and wellness space.

Roles and Responsibilities:

  • Handle customer inquiries and resolve concerns through chat, phone calls, and email communication.
  • Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries and resolve concerns.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
  • Actively gather customer feedback and report common issues to improve the customer experience and product offerings.
  • Work closely with other departments, including logistics, marketing, and product development, to ensure a seamless customer journey.
  • Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.

Requirements:

  • Experience in speaking with customers and resolving concerns with a good understanding of the product.
  • Experience in working with tools like Excel or similar.
  • 2+ years of experience in customer support, preferably in a high-growth organization.
  • Excellent written and verbal communication skills in English.
  • Experience working in a dynamic environment is desirable.
  • Ability to maintain confidentiality and work with sensitive information.
  • Ability to handle multiple tasks with excellent organization skills.

Why Join Us?

As a Customer Support Associate, you will have the opportunity to work with a passionate team that is dedicated to delivering exceptional customer experiences. You will be responsible for handling customer inquiries, troubleshooting issues, and providing solutions to customers in a timely manner.

What We Offer

Our organization offers a dynamic and supportive work environment, with opportunities for growth and development. We prioritize employee well-being and offer a range of benefits to support your physical and mental health.

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