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Customer Experience Specialist
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Customer Experience Leader
2 weeks ago
We are seeking a seasoned Senior CX Solutions Specialist to join our team at Custobiz LLP. This is an exciting opportunity for a customer-centric professional with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
Key Responsibilities:- Providing expert-level support for Genesys Cloud, AWS Connect, and CX UI/UX solutions
- Collaborating with cross-functional teams to design and implement customer-facing platforms
- Analyzing and improving customer journeys using insights and data
- Developing and maintaining relationships with key stakeholders
- A strong understanding of UI/UX design principles
- Proven track record in Customer Experience (CX) / Customer Centricity initiatives
- Excellent communication and stakeholder management skills
- Ability to work collaboratively in a remote-friendly environment
- The opportunity to work with leading CX technologies across global enterprises
- Exposure to innovative projects in the Contact Center and Customer Experience domain
- Flexible, remote-friendly work culture
