Customer Experience Representative

6 days ago


Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000

About Us

We are a Silicon Valley ed-tech organization with a mission to empower students aged 7-17 with tech and entrepreneurial skills. Our program aims to help children explore future academic choices and careers, build impressive resumes by nurturing their interests and skills through project-based learning and product development experience.

As a Customer Service Specialist, you will be responsible for educating potential US customers about our product and service, handling questions, comments, and complaints regarding a particular business, and providing positive customer experiences by enhancing relationships between them.

  • Ability to call US Customers to explain about our program
  • Follow up with customers to ensure about the classes
  • Be able to get trained and take trial classes
  • Manage client relationships, take feedback, and resolve any issues or conflicts
  • Establish and expand relationships with Clients based in the US, UK

Key Requirements:

  • Prior experience with customer service and call centres in relevant job roles
  • Pleasant personality to engage in meaningful conversation
  • Good communication skills and listening abilities
  • Fluency in English
  • Knowledge of US localization is desirable
  • Understanding of US Accent is a plus


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