Customer Service Representative

15 hours ago

Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Customer Service Representative

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At our company, we strive to deliver exceptional customer experiences. We are seeking a skilled CUSTOMER SERVICE REPRESENTATIVE to join our team and contribute to our mission of providing top-notch service.

As a key member of our customer support team, you will be responsible for managing customer inquiries via various communication channels, including phone, email, chat, and social media. Your role will involve providing prompt, professional, and empathetic responses to ensure high customer satisfaction and loyalty.

You will collaborate closely with cross-functional teams, such as sales, technical, and operations, to resolve customer concerns and improve overall service delivery. Additionally, you will contribute to the development of customer service policies and standards by identifying best practices and areas for improvement.

Key responsibilities include:

  • Managing customer inquiries and resolving issues in a timely and professional manner
  • Collaborating with internal teams to improve service delivery and customer satisfaction
  • Developing and implementing customer service policies and procedures

We are looking for an individual who possesses excellent communication skills, both written and verbal, and is able to work effectively in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please consider applying for this exciting opportunity.

Required Skills and Qualifications:

To be successful in this role, you will need to possess the following skills and qualifications:

  • 2-3 years of experience in customer-facing roles, preferably in sales, marketing, or healthcare-related industries
  • Bachelor's degree or higher in a relevant field, such as business administration, communications, or psychology
  • Proficiency in Microsoft Office, particularly Excel, as well as SAP and Outlook

Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. Our comprehensive training program will equip you with the skills and knowledge necessary to excel in your role.

What We Offer:

We value our employees and strive to create a positive and inclusive work environment. As a member of our team, you can expect:

  • A dynamic and supportive work culture
  • Opportunities for career growth and professional development
  • A comprehensive benefits package

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