Customer Service Representative

1 day ago

Agra, Uttar Pradesh, India beBeeService Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Service Excellence Professional

We are seeking an experienced and proactive customer service professional to join our organization.

The ideal candidate will handle customer inquiries with empathy and efficiency, ensuring a smooth and positive customer experience.

Key Responsibilities:

. Handle customer inquiries via phone, email, and other communication channels

. Resolve issues promptly while maintaining a positive and professional attitude

. Maintain accurate customer records using internal tools

. Ensure timely follow-ups and status updates to customers

. Coordinate with internal departments for quick resolutions

. Track complaints, returns, and exchanges efficiently

. Suggest process improvements for a better customer service experience

. Prepare daily/weekly reports for management review

Qualifications:

Bachelor's degree in any discipline or equivalent experience.

2 to 3 years of relevant experience in customer service or support roles.

Requirements:

Fluent English (spoken and written)

Excellent communication and interpersonal skills

Proficiency in MS Excel (data entry, filters, reports)

Strong follow-up and time management abilities

Ability to stay calm under pressure and handle multiple tasks

A strong understanding of customer-centric principles and practices will be beneficial in this role.

Our organization offers a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please apply today

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