Exceptional Customer Service Professional Wanted

4 days ago

Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000
Job Title: Customer Support Representative

At Silvish, we are on a mission to redefine the jewelry industry with our unique blend of Italian-inspired designs and premium craftsmanship. We are seeking an exceptional Customer Support Representative to join our team.

About the Role:

This is a dynamic role that requires excellent communication skills, problem-solving abilities, and empathy towards customers. The ideal candidate will be proactive in resolving customer issues, maintaining accurate records, and collaborating with cross-functional teams to ensure seamless order fulfillment.

  • Key Responsibilities:
  • Respond to customer queries via phone, email, WhatsApp, and social media in a timely and efficient manner.
  • Manage returns and exchanges with professionalism and efficiency.
  • Collect customer feedback to improve products, packaging, and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with operations and marketing teams to ensure smooth order fulfillment.
Requirements:

We are looking for a highly motivated and organized individual with the following qualifications:

  • 1-2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • Highly active, energetic, and empathetic - with a customer-first attitude.
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools.
  • Willing to work 6 days a week at our Pitampura office.
Why Join Us?

As a Customer Support Representative at Silvish, you will have the opportunity to:

  • Be part of a high-growth D2C brand disrupting the jewelry space.
  • Work in a culture that values ownership, creativity, and learning.
  • Gain exposure to both customer success and brand strategy.
  • Grow with the company as we scale nationwide and globally.

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